Terms of Service

These Terms govern your access to and use of Imdent — the dental clinic management, marketplace, and patient-engagement platform (the "Service"). By creating an account or using the Service, you agree to these Terms. If you use Imdent on behalf of a clinic, supplier, or organization, you represent that you are authorized to bind it.

1. Accounts and eligibility

You must provide accurate registration information and keep it current. You are responsible for safeguarding your credentials and for all activity under your account, including API keys you generate. You must be of legal age and, where applicable, a licensed dental professional or an authorized representative of a clinic or supplier.

2. Subscriptions, billing, and Imdent Credits

• Paid plans are billed per role (doctor, clinic, supplier) on a recurring basis.
• Payment may be made by bank/mobile transfer with receipt approval, or via a supported payment provider where available. Manual payments are activated only after admin confirmation.
• Imdent Credits are prepaid balances used for metered features (such as AI assistant turns and messaging). Credits are non-refundable and do not expire.
• Renewal extends your subscription from its current end date. You may cancel renewal at any time; access continues until the end of the paid period.

3. Acceptable use

You agree not to:

• Use the Service to send spam, unlawful, misleading, or abusive messages, or to violate the terms of WhatsApp, Meta, or any messaging provider.
• Upload malware, attempt to breach security or access data you are not authorized to access, or disrupt the Service.
• Misrepresent credentials, licensing, or the identity of a clinic, supplier, or practitioner.

4. Your content and patient data

You retain ownership of the data you submit, including patient records. You grant Imdent a limited license to host and process this data solely to provide the Service. You are responsible for obtaining any patient consent required by law and for the accuracy and lawfulness of the data you enter. Our handling of personal data is described in the Privacy Policy.

5. Marketplace and suppliers

Imdent connects clinics with suppliers and dental labs. Imdent is not a party to transactions between them and does not guarantee any product, price, delivery, or lab outcome. Settlement, payouts, and any commissions are governed by the in-product terms shown at the time of the transaction.

6. Third-party services

The Service integrates third parties (e.g., WhatsApp/Meta, payment processors, mapping, and analytics). Your use of those features is also subject to the relevant third party's terms, and Imdent is not responsible for third-party services.

7. Disclaimers and limitation of liability

The Service is provided "as is" without warranties of any kind. Imdent is a practice-management and communication tool and does not provide medical advice; clinical decisions remain solely the responsibility of the treating professional. To the maximum extent permitted by law, Imdent is not liable for indirect or consequential damages, and our total liability for any claim is limited to the amounts you paid for the Service in the three months preceding the claim.

8. Termination

You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms or to comply with law. On termination, paid features are disabled; you may request an export of your data for a limited period as described in the Privacy Policy.

9. Governing law and changes

These Terms are governed by the laws of the Arab Republic of Egypt, subject to any mandatory consumer protections. We may update these Terms; material changes will be notified in-product, and continued use means you accept them.

This is a draft template and does not constitute legal advice. Have it reviewed by qualified counsel before relying on it.